Training needs analysis
Training refers to the instruction or education required to provide personnel with their essential job skills, knowledge, values and attitudes. Training Needs Analysis (TNA) is the identification of training requirements and the most cost effective means of meeting those requirements. A Training Needs Analysis (TNA) is invaluable in ensuring that user training of the operation of a new system is appropriately delivered, which in turn will ensure that the system is well received and properly used. The TNA should be used as an audit trail for training decisions, and as a method for identifying resources and costs associated with the training process.
A TNA should be conducted by a Training Specialist, with support from projectstakeholders where required. The TNA requires detailed task analyses as a basis forthe content of any training delivered, and as such a Human Factors Analyst should beinvolved. The duration of a TNA is dependant upon the complexity of the existing andnew systems, and the nature of the differences between them.
The methods used to perform a TNA vary according to the needs of the client and project, however at Human Engineering a TNA typically comprising three phases:
TNA Scoping Study: a definition of TNA management, programming and resourcing, with consideration of policy, assumptions and constraints.
TNA Development: detailed TNA activity including a much more detailed analysis of the training requirements and solutions, eventually culminating in training syllabus design and delivery. This includes the following activities: analysis of tasks and training Gap Analysis (TGA)
Training Options Analysis: involves the consideration of different training options and their effect on performance enhancement.
Outputs of the TNA development will be a report which is used to inform and support training delivery